Refund policy
Every new user gets a free 7-day trial so you can test Vuxcopy on demo accounts before paying. Because of that, payments are generally not refundable. There are a few cases where we always refund.
We refund you when
- You were charged twice for the same period, or charged after you turned auto-renew off.
- Vuxcopy can't work for you because of a technical problem on our side that we can't fix within 7 days of you telling us. Write to us within 14 days of the payment.
- We close your account without you breaking the terms. You get back the unused part of your paid period.
We don't refund
- Trading losses, or results that didn't meet your expectations.
- Periods you didn't use because you forgot to cancel. You can turn off auto-renew any time and we email you 3 days before each card renewal.
- Accounts closed for breaking the terms, including copying into other people's accounts.
- Lifetime plans after 14 days from purchase.
Cancelling
Open Plan & billing in your dashboard and turn off auto-renew. Your plan keeps working until the end of the period you paid for and nothing more is charged.
How to ask for a refund
Email [email protected] from your account email with the payment reference shown in Plan & billing. We reply within 2 working days. Card and bank refunds go back to the original payment method. Crypto refunds are sent in USDT to an address you give us, minus the network fee.